The site www.varnas.gr is an e-commerce store selling products and services over the Internet (hereinafter referred to as an online store or website) created and operated by the company under the name Varnas A. Vassilios-Varnas K. Vassilios OE. located at the 7th km of Larissa - Kozani, 41500 and is legally represented, with A.F.M. 800360529, D.O.Y. Larisa and AR GEMI: 118316840000, electronic contact address info@varnas.gr, telephone service line of the online store: +302410 831444, (hereinafter for the sake of brevity the COMPANY).
Before visiting our online store, please read carefully the following terms and conditions, which apply specifically to the use of the online store www.varnas.gr since the use and browsing of the above website www.varnas.gr unconditionally implies the express consent and agreement with them.
- Terms
The Company has the discretion to unilaterally modify or renew the terms and conditions of the transactions carried out through its online store, in accordance with the needs and applicable business ethics.
The Company is obliged to promptly inform users of any modifications and changes through the website of this online store. Any modification or change does not apply to orders you have already placed.
For any dispute, the courts of Larissa are designated, the payment of this invoice must be made within 10 days. After the 10th day, the legal overdue interest is charged. We inform you that based on Law 2472/97 we keep your personal information in our file and you have access to it in accordance with the law. Complaints regarding the goods sold must be made in writing within (5) days otherwise they will not be considered.
- Information & Products Provided
The Company is committed to the completeness and validity of the information displayed on its website www.varnas.gr and which concern the essential characteristics described on a case-by-case basis for each product and the accuracy of the data for the services provided through its online store www.varnas.gr . The Company is not bound for any technical or typographical errors that have escaped attention or have been caused unintentionally or for reasons of stopping the operation of the website due to force majeure.
Upon completion of the order, the customer confirms that he has checked that the codes he orders are applicable to his own vehicle and correspond to the same genuine codes that are written on the spare parts of his vehicle.
- Limitation of Liability
The Company does not guarantee the availability of the products listed on its website, but is obliged to immediately inform end consumers of their unavailability.
The Company is only liable for fraud and gross negligence, in case of delay in the delivery of the ordered products and for information or services that it provides through its website.
The Company is not responsible for any technical problems that may occur to users, both when visiting and using the website and which are related to the operation and compatibility of the user's infrastructure.
In addition, the Company is not responsible for acts or omissions of third parties and especially for unauthorized interventions by third parties in the products, services and information available through its website.
DEFECTIVE PRODUCTS
- All returns and exchanges of any defective products must be made within 14 days of the date of purchase, with the proof of purchase accompanying the product. The product can only be replaced if its packaging is presented (so that the product can be returned to the supplier company) and only if the defect does not come from misuse by the consumer or violation of the instructions for use of the product.
- For products with a factory warranty, we can let you know where to go for replacement or repair.
- Wear and tear or damage caused by the courier company or transport company is not charged to our company
In all cases the replacement or return is only carried out if you have contacted us directly and upon approval.
Returns are not accepted on products that are special order, such as foreign orders and bodywork items.
- Order cancellation
The order can be canceled in the following cases:
Before completing your order, during the online process you can go back and delete the quantities of the products from the shopping cart by pressing the "Remove" button.
Even if you have completed your online order but the product has not yet been shipped, you can cancel it by calling 2410 831444. If you have received the product, you can contact 2410 831444 or via the email form on our website and after explaining the reason why you want to cancel your order, our partner will inform you immediately about the options you have.
If your order has already been invoiced and you still want to cancel it, you must give your order details to the Customer Service Department on 2410 831444.
- Payment methods
Credit Card Payment:
Regarding payment methods, we inform you that all Visa, Mastercard, EuroLine, Diners credit cards are accepted in our online store. For your greater assurance, we assure you that every transaction you make in our online store is protected by high-tech online security systems (SSL-128 bit) and which guarantee a completely secure transaction environment in more than 500 of the largest companies around the world .
If you choose to pay by credit card you must follow the instructions in our online store. Fill in the order form, the number and expiration date of your credit card. When you choose to pay by credit card, it is necessary to be present when receiving your order and have your credit card and ID with you. It is not allowed to be received by a third party – other than you –. When the customer is a company, then the credit card must be corporate, i.e. it must have been issued to the details of the respective company and the authorized owner must be present with his identity when the order is delivered.
We remind you that according to the applicable tax provisions, from 01-01-2013, documents over 500 euros to individuals (retail receipt) and 500 euros for documents to professionals/businesses (sales invoice) are paid ONLY:
- by deposit/transfer to a bank account.
- charged to a credit card
Does not apply to shipments with bulky or heavy items handled by a shipping agency.
Receipt and payment of your order at the Company's store. If you wish to receive the products from our store, you only have to select "Pick up from the store" in the Shipping Method. If your order is placed after 13.00 pm, it will be in the store the next working day, provided that the products are immediately available. You will be informed about the receipt of your order by an automated email stating that the order has been delivered to the store for collection.. For your best service, collection from the store should only be done if you have been informed by email or by phone. All orders remain in the store for up to 7 working days after the products have been delivered to it and as long as you have been informed about the progress of your order. Orders are paid for at the store cashier upon receipt and you can use the following payment methods: Cash-Credit & Debit Card-Gift Card.
By deposit in a bank account: To discount your order you can use one of our bank accounts below. In the field beneficiary,where requested, you should fill in the brand name Company.
Varnas A. Vassilios-Varnas K. Vassilios OE:
BANK: EUROBANK
ACCOUNT NUMBER: 0026.0422.51.0200156750
IBAN: GR4702604220000510200156750
BIC: ERBKGRAA
BANK: BANK OF PIRAEUS
ACCOUNT NUMBER: 5614 070510 029
IBAN: GR1901726140005614070510029
BIC: PIRBGRAA
For the best service and the fastest shipping of your order, please indicate in the deposit the order code and the name given when it was created. In order to start the process of sending the products after depositing in a bank, it should appear in the account of the company the amount deposited and to identify the details. This specific process requires the contribution of the respective bank and for this reason the process of sending the products may be delayed.
C) by Credit / Debit Card
Pay for your order online via debit or credit card VISA, MAESTRO, Mastercard through Eurobank's secure and reliable electronic payment platform.
D ) in the Store
Payment of the amount by cash or card in our store (7th km Larissa – Kozani, 41500).
- Order / Delivery of Products / Shipping Costs
Shipping charges
A) by Courier
We cooperate with the ACS Courier companies of Tyrnavos
The fee for courier shipments depends on the weight, volume and destination of the parcel:
• For shipments of weight and volume up to 2 kg: €4,96
• For shipments weighing from 2 kg and up to 3: €2 per volume level
• For shipments with dimensions over 50cm either length, width or height, they must be sent with a Transport Company. Otherwise, the cost of transport may be unilaterally recalculated.
B) with a Transport Agency - Trucks
MONO FOR BUYING BULK / HEAVY PRODUCTS
In the case of transport agencies, there is no possibility of cash on delivery and the shipping costs are paid by you upon receipt of the order from the agency or to the address you indicate.
It is also possible to send the order with an agency of your choice.
For information on transportation costs, contact the respective transportation agency that undertook the project.
D) Collection from the Store
You can pick up the spare parts directly from our store at no extra charge.
7th km Larissa – Kozani, 41500
Delivery dates and times: We ship products throughout Greece using a courier service or with a transport agency for bulky products. The company cooperates with the companies Acs Courier and Kioussis Transys for the transport of the products.
For orders placed before 13.00 from Monday to Friday (as long as it is a business day), the products will be prepared and delivered to the courier company on the same day. Orders placed after 13.00 will be delivered to the courier company for dispatch the following day working day.
Orders received on Friday after 13:00 and during the weekend will be delivered to the courier company for dispatch on Monday (if it is a working day).
Deliveries are made throughout the day from 09:00 to 17:00.
In the event that the customer wishes to have his order delivered beyond the delivery times applicable in the online store, the maximum time frame is 7 days from the day the order was completed. In the event that the time frame exceeds this period, the order will be delivered with the retail prices valid on the day the products are shipped. The same policy applies to orders that the customer wishes to pick up from our stores.
Basic services
Express Service - Next Day Estimated Delivery Time* (Working Days) Within City 1 day
Within the Region 1-2 days
Land Destinations 1-2 days
Island Destinations 1-3 days
Inaccessible Areas 1-5 days
.
For the heavy or bulky items that you want us to send you, the shipment is made with a transport agency. In this case, the payment method is exclusively a credit card, or a bank deposit. The transport costs are much more economical with the transport agency and are borne by the customer upon delivery. The delivery of the products by a transport agency within Greece takes place on the sidewalk to the address stated at the completion of the order for customers who have an immediate response from the agency and after consultation with the secondary agency that undertakes the response. For shipments abroad more than 2kg weighed and volumetric that it is necessary to send with a transport agency, the prices of all products in our online store are governed by the EXW term. EXW means that the buyer assumes the risks involved in transporting the goods to their final destination. The seller does not load the goods for vehicle collection and clear them for export, or if the seller loads the goods, he does so at the risk and expense of the buyer. In particular, the orders that include heavy or bulky objects and delivered with Transport agencies, will not be executed for the dates 24-12 & 31-12 and public holidays & bank holidays.
All of the above cannot apply – of course – when extreme weather events or strikes occur and in any case of force majeure or heavy workload.
- Order Delay
Any delay in your order may be due to one of the following reasons:
During peak periods.
The Shipping Time of the Orders depends on the time of its registration, the workload and its complexity.
The product you ordered has already been removed and is no longer available:
in the products available through our online store, it is often observed that a supplier announces without warning that it is canceling some products. And in this case, a person from our company will contact you in order to give you alternative solutions.
When extreme weather events or strikes occur and generally in cases of force majeure that affect the smooth transport and delivery.
Finally, in any case where it is not possible to contact you (by phone or email) to deal with any problems regarding your order or its payment. For example when your registered details are not correctly updated.
9.Intellectual Property Rights
The site www.varnas.gr is the official website of the Company. The images, graphics, photographs, plans, texts, the services and products provided and in general all the content of the websites are the intellectual property of the Company and are protected by the provisions of both Greek law and European and international conventions.
Any copying, analog/digital recording and mechanical reproduction, distribution, transfer, downloading, processing, resale, creation of derivative work or misleading the consumer public about the real provider of the Website Content is expressly prohibited.
The reproduction, republishing, uploading, announcement, dissemination or transmission or any other use of the Content in any way or means for commercial or other purposes is permitted only with the prior written permission of the Company or another legal owner of the above copyrights.
All names, images, logos and distinguishing features that represent it www.varnas.gr or its online store www.varnas.gr as well as third parties contracted with them as well as their products or services, are exclusive trademarks and distinctive features of the Company and www.varnas.gr or the aforementioned third parties and are under the protection of Greek, Community and international laws on trademarks and industrial and intellectual property and unfair competition.
In any case, their appearance on its websites www.varnas.gr it is not a reason for transferring or assigning a license or right to use them.
- Products' market
The visitor to our online store can find products related to truck parts, etc. To make it easier for you to find what you are looking for, we have created basic product categories and each category has subcategories.
The philosophy of our store is to be able to find what you are looking for with 3 clicks! If you are looking for something very specific you can use "Search" to be taken directly to your choice.
It is our basic principle to always strive to offer you high-level services. However, there is always the possibility of listing the wrong price or the wrong description of the secondary characteristics of the products as well as cases of website downtime. In cases where you find a deviation - downward or upward - of a price in relation to the market value of the product, we suggest that before proceeding with an order you contact the Customer Service Department at 2410831444 or through the special contact form of the e-mail our website www.varnas.gr.
Each time you place an order you will be notified by an automated e-mail, which will inform you of the details of your order.
If there is any delay in your order we will inform you by e-mail or we will contact you on the telephone numbers you have given us during registration or when registering your order on our website.
The above messages are a basic condition for the correct processing of orders and there is no way to disable them. We recommend that you monitor your e-mails and keep them until your order is completed. In case you do not receive the relevant e-mails, you are obliged to inform us immediately.
- User Obligations
All without exception the users of the websites www.varnas.gr agree and accept that they will not use them and the Company's online store to send, publish, send by e-mail or transmit any Content that is illegal, harmful, threatening, offensive, annoying, libelous, defamatory, vulgar, obscene, libelous, infringing another's privacy, shows empathy or expresses racial, ethnic or other discrimination, may cause harm to minors in any way, is not entitled to be transmitted according to law or contractual or management relationships (such as inside information, proprietary and confidential information that acquired or disclosed as part of employment relationships or covered in confidentiality agreements), infringes any patent, trademark, trade secret, copyright or other proprietary right of a third party, contains software viruses or any other codes, files or programs, designed to interrupting, causing damage, destroying or obstructing the operation of any computer software or hardware, intentionally or unintentionally violates the applicable Greek and Community legislation and its provisions, may harass third parties in any way and any content used for collection or storage personal data of users.
- Safety
The Company attaches great importance to the security of your personal data as well as your electronic transactions and is committed to taking all the necessary measures, using modern and advanced methods, in order to provide you with the maximum possible security. Any information related to your personal information and your transactions is safe and confidential.
The security of the Company's Online Store is achieved by the following methods:
Customer Recognition
2 codes are used to identify you:
the Login Code (e-mail or username) and the Personal Secret Security Code (password), which provide you access with absolute security every time you use them. In addition, you have the possibility to change your Personal Secret Security Code (password) as well as your electronic address (e-mail), as often as you wish. You are solely responsible for maintaining and concealing the confidentiality of your information from third parties, since you are the only one who has access to it.
In the event that you lose the identification codes or they are leaked to an unauthorized person, you must notify us immediately, otherwise the online store bears no responsibility.
For security reasons, it is good to change your password at regular intervals and avoid using easily detectable codes (eg date of birth).
Finally, you can - and we recommend - use symbols other than letters and numbers to create a password.
Securing the Privacy of the Transfer of Your Personal Data
For your best assurance of data transfer privacy, the Company uses the SSL Connection encryption protocol.
Controlled Access (firewall)
Access to the Company's systems (servers) is controlled by a firewall, which allows the use of only specific services by customers/users while at the same time prohibiting access to systems and databases that contain confidential data and information about the company.
Encryption.
The Company uses a system, which first decrypts the information it receives, using the same key (it is predetermined at the start of your connection to the service) and then processes this information.
With the same decryption process, the Company's systems send information to you.
You should also know that anywhere on the site you enter personal data (password, credit cards, telephone numbers, addresses, etc.) there is 128-bit SSL encryption.
To better understand what encryption is we know that it is a way of encoding information until it reaches its recipients, who in turn can decode it using the appropriate key. More specifically, every time you order and after you have connected with your username and personal code to our online store, all communication between your computer and the Company's systems is encrypted using a 128bit key. In other words, every time you send information to the system, your browser first decrypts it using a 128-bit key and then sends it to the system.
Trading Confidentiality
The same basic principles that govern classic transactions also apply in the case of Electronic Commerce (e-commerce). Privacy is taken for granted. Any information transmitted by the member/user of the Company is highly confidential and the Company has taken all the necessary measures, so that it is used only in the permitted context of the services provided.
Some of the measures taken:
Your transaction information is only allowed to be accessed by authorized employees and only when necessary, eg to process your requests more efficiently.
Details of customers and their transactions are not disclosed by the Company except after written authorization or following a court decision or a decision of another public authority.
Even in the event that the Company collaborates with third parties to support its systems, it has taken the necessary measures to ensure privacy.
All users have the possibility to request information about the data concerning them as well as to request their correction if they are able to prove the existence of an error.
Finally, for your own safety you should also try to treat all information provided through the system as confidential and confidential and not share it with third parties.
- Privacy
In order to process your orders, you may be asked to provide your personal information (name, surname, occupation, order shipping destination, e-mail, etc.) every time you visit the website www.varnas.gr. However, you should be aware that the personal information you submit to www.varnas.gr they are used exclusively to improve our services, to communicate better with you and to ensure the smooth operation of the respective service and in no case are they used by any third party (except in the cases provided by the Law).
The Company allows only specific individuals working in the company to have access to your personal data and generally persons are prohibited from accessing your personal data without prior authorization.
In very rare cases your personal information may be shared with companies that cooperate with the Company but always with conditions related to the promotion and execution of your order and with the understanding that your personal information will not be used for illegal purposes.
If you have any questions or have any suggestions or statements you wish to make regarding the above matters, please contact us through the special form you will find at www.varnas.gr
At any time, all users have the right to be informed and also to express their objection regarding the further processing of their data, in accordance with the applicable legislation for the protection of personal data.
- Newsletters
- The Company sends you informative e-mails at regular intervals.
- The Company bears no responsibility in cases where the newsletters do not reach their recipient. Our company makes every possible effort with ISP's (Internet Service providers) for delivery.
- Please check the spam folder often, because many times newsletters can end up there.
- Place the Company's shipping address in your safe list.
- Our Company uses an external provider for the identification (tracking) of the recipients of the newsletters. We do not hand over to third parties any information about name, surname, residential address.
- Any update from our company is only done if you choose it and for as long as you wish. In case you have placed an order through our site, we send you automated informational messages (mails) to inform you about the progress of your order. We inform you that there is no way to disable these messages, since sending them is a condition for the correct progress of each order, which is why we recommend that you keep them until your transaction is completed.
It is your obligation, in case you do not receive the relevant emails, in accordance with the general conditions governing our transactions, to inform us without delay.
All prices include VAT. (indicated when completing the order in the shopping cart)
